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Capabilities

CX/Digital provides three capabilities, applying some of the most advanced technologies in the world to bring your digital first experience to life.

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Research

We apply AI-based text-analytics, video research and other tools to reduce the cycle-time required to validate the Moments of Truth and Loyalty Drivers that separate the 'signals from the noise.'

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Business Case

Creating a business case that is competitive with other investment options is crucial for success. We follow five proven steps to quantify the incremental financial lift that could be generated from delivering a digital first experience.

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Design

For clients interested in transforming the experience they deliver to employees and customers, our CX/Digital Design Accelerator follows an Agile-based process to redesign and manage the customer journey.

RESEARCH

CX/Digital's research capability combines powerful analytics tools to provide profound insight into the current employee and customer experience, and how to prioritize improvements that will deliver measurable results.

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Source: Remesh.

BUSINESS CASE

Quantifying the financial pay-off of investing in digital first changes can be challenging. Our team works with you to develop a  statistically validated business case prior to testing potential improvements that will also guide your implementation.

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DESIGN

Our CX/Digital Design Accelerator combines leading-edge design strategies with AI tools to deliver a powerful, digital first customer experience. This allows us to conduct rapid experimentation of potential solutions that solves customer problems, removes friction and provides a seamless omni-channel journey. 

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