CX/Digital provides three capabilities, applying some of the most advanced technologies in the world to bring your digital first experience to life.
We apply AI-based text-analytics, video research and other tools to reduce the cycle-time required to validate the Moments of Truth and Loyalty Drivers that separate the 'signals from the noise.'
Creating a business case that is competitive with other investment options is crucial for success. We follow five proven steps to quantify the incremental financial lift that could be generated from delivering a digital first experience.
For clients interested in transforming the experience they deliver to employees and customers, our CX/Digital Design Accelerator follows an Agile-based process to redesign and manage the customer journey.
Our CX/Digital Design Accelerator combines leading-edge design strategies with AI tools to deliver a powerful, digital first customer experience. This allows us to conduct rapid experimentation of potential solutions that solves customer problems, removes friction and provides a seamless omni-channel journey.