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Capabilities

CX/Digital provides four capabilities, applying some of the most advanced technologies in the world to bring your digital-first experience to life.

Research

Business Case

Design

Research

RESEARCH

CX/Digital's research capability combines powerful analytic tools to provide profound insight into the current employee and customer experience, and how to prioritize improvements that will deliver measurable results.

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Source: Remesh

Source: Remesh

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Working with CX/Digital is a true pleasure.  They are incredibly knowledgeable about customer experience as a discipline, and provide creative ways to solve problems and plenty of experience to draw upon.  Most importantly, they are always willing to go the extra mile to support you.  

Danielle Vitale
Former Director Customer Experience
CoreSite

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Business Case

BUSINESS CASE

Quantifying the financial pay-off of investing in digital-first changes can be challenging. Our team works with you to develop a  statistically valid business case prior to testing potential improvements that guide your implementation.

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Design

DESIGN

Our CX/Digital Design Accelerator™ combines leading-edge design strategies with AI tools to deliver a powerful, digital-first customer experience.

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