CX/Digital's research capability combines powerful analytic tools to provide profound insight into the current employee and customer experience, and how to prioritize improvements that will deliver measurable results.
Working with CX/Digital is a true pleasure. They are incredibly knowledgeable about customer experience as a discipline, and provide creative ways to solve problems and plenty of experience to draw upon. Most importantly, they are always willing to go the extra mile to support you.
Former Director Customer Experience
Quantifying the financial pay-off of investing in digital-first changes can be challenging. Our team works with you to develop a statistically valid business case prior to testing potential improvements that guide your implementation.
Our CX/Digital Design Accelerator™ combines leading-edge design strategies with AI tools to deliver a powerful, digital-first customer experience. To ensure a sustained competitive advantage, the Pointillist Journey Management platform provides the industry's leading solution for ongoing journey orchestration and optimization.
Our Managed Services offering applies the Pointillist Journey Management platform to drive revenue, cost savings and operational efficiencies. A dedicated CX/Digital Team ensures our clients achieve the maximum return from their investment in the Pointillist solution.
What powers our Managed Services capability?
The Pointillist Journey Management Platform
Aggregate customer data from any source and create a single customer view across time and channels.
Analyze any journey, any timeframe for any customer to determine which CX enhancements will deliver the greatest impact to your customers—and your business.
Act while ensuring every interaction reflects each customer's current goals and prior behavior.
Align your organization around your customers' experience.
No coding - drop and drag UX
Source: Pointillist by Genesys