Video | CX/Digital

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In just five minutes, author Joe Wheeler poses a provocative digital-first question, shares examples, surfaces key issues and frames the implications surrounding it before offering three takeaways every listener can take action on.

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Does digital-first mean people second?

05:41

Does digital-first mean people second?

Let's talk about people and technology.

Can computers provide empathy?

04:44

Can computers provide empathy?

Let's get past the debate and land on what matters.

Will Web3 change everything?

04:54

Will Web3 change everything?

Time to demystify what Web3 is and isn't.

Will machine learning 'eat the world'?

05:13

Will machine learning 'eat the world'?

How three leading brands are putting machine learning to work across their enterprises.

Do we really have to ask customers if they are happy?

05:01

Do we really have to ask customers if they are happy?

Survey fatigue putting you to sleep? Wake up to some new thinking on customer measurement.

Is personalization becoming table stakes?

04:59

Is personalization becoming table stakes?

How brands like Spotify are taking personalization to a whole new level.

Does giving customers choice mean giving up control?

05:11

Does giving customers choice mean giving up control?

How behavioral science and digital-first design changes the game.

Do immersive experiences improve the bottom line?

05:05

Do immersive experiences improve the bottom line?

Let's see what Nike can teach us about the return from investing in immersive experience design.

Are 'digital ecosystems' the new competitive battleground?

04:03

Are 'digital ecosystems' the new competitive battleground?

Linking digital assets to create a Value Network for sustainable competitive advantage.

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