Video | CX/Digital

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In just five minutes, author Joe Wheeler poses a provocative digital-first question, shares examples, surfaces key issues and frames the implications surrounding it before offering three takeaways every listener can take action on.

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Does digital-first mean people second?

05:41

Can computers provide empathy?

04:44

Will Web3 change everything?

04:54

Will machine learning 'eat the world'?

05:13

Do we really have to ask customers if they are happy?

05:01

Is personalization becoming table stakes?

04:59

Does giving customers choice mean giving up control?

05:11

Do immersive experiences improve the bottom line?

05:05

Are 'digital ecosystems' the new competitive battleground?

04:03

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