THE DIGITAL-FIRST CUSTOMER EXPERIENCE
Joe Wheeler’s latest book hits a lot of my hot buttons – immersive experiences, customization at scale, flywheels of learning, and of course digital technology. Get your highlighter out before you open it up, and let Joe’s principles and case studies lead you in developing your own playbook for thriving in today’s Experience Economy.
B. Joseph Pine II,
coauthor, The Experience Economy: Competing for Customer Time, Attention, and Money
Read the book? Tell us what you thought of it? Take this brief survey.
CX/DIGITAL MATURITY ASSESSMENT AND PLANNING WORKSHOP
The CX/Digital Maturity Assessment helps you benchmark where your organization stands across 47 best practices associated with delivering a digital-first customer experience. The purpose of the assessment is to provide insight into digital design strategies with the potential to provide additional value for customers, employees, and shareholders. Click the link below to complete the complementary self-assessment and download the fact sheet for more information on the full survey and management report and an overview of the Digital-First Customer Experience Executive Session half-day workshop.
EMBRACING THE COMING DIGITAL TSUNAMI
1-DAY EXECUTIVE WORKSHOP
Based on our new book: The Digital-First Customer Experience, this full day program provides a leadership team with the opportunity to consider the converging technologies, cultural drivers and competitive trends influencing customer experience design. It provides a forum to discuss the implications for their business and leave with a set of actions that will add measurable value to their employees, customers, and shareholders.
This section includes short Executive Briefs, Case Studies and transcripts from our 5-minute Digital-First Question video channel. Below is a sample of each. We invite you to download all three and if you would like to read more, scroll down to subscribe to download additional insights and be added to our email list.